Frequently Asked Questions
You need help? We answer the most frequently asked questions
Why am I not receiving messages by private e-mail?
Correspondence takes place only to e-mail addresses in the domain @ stu.vistula.edu.pl. Students receive an e-mail from us with a generated e-mail account in the Vistula domain. This address will be entered in the USOSweb as the primary address for correspondence with the University.
I do not have or have a incorrect ID, what should I do?
Please send an e-mail to the following address: email@example.com
Why am I waiting a long time for an answer from the IT department?
We try to respond within 24 hours, but with a large number of reports, this time may be longer.
I am not on the student list on the Platon platform, what should I do?
An account on the Platon platform will be created the day after generating an email in the @ stu.vistula.edu.pl domain. In case of technical problems with the platform, please send an e-mail to: firstname.lastname@example.org.
How to connect to an online lesson?
Links to online lessons are provided by lecturers on the Platon platform in the subject details. Sometimes links to classes are sent by lecturers to students’ vistula email.
Where are my grades?
In the USOSweb system.
I forgot my password, what should I do?
Write to email@example.com from the private address used during the recruitment.
Where can I find the Wi-Fi password?
At the Protection on the wall in the main hall of the University.
How to contact technical support?
Send an e-mail to the following address: firstname.lastname@example.org
Where can I find manuals for individual services?
The instructions are available on the websites to which they apply.
How to log into Vistula systems?
You can log into all systems with one account – an e-mail account in the @ stu.vistula.edu.pl domain, except for the Rosetta Stone – TellMeMore foreign language platform.
What can I do in each of the systems?
- USOSweb – timetable, contact to the lecturer, information about subjects, registration for classes, final grades, scholarships (filling in forms and receiving decisions), surveys, payments (account number, funds cleared and unsettled, etc.), student applications.
- Platon – IT system for supporting students and managing the course of study. A platform for remote learning or supporting regular classes. The lecturer can post links to classes, additional materials, tests and exams, etc.
- Rosetta Stone – TellMeMore – e-learning platform – a way to learn a language quickly and effectively.
What are the IT systems at the University?
- Rosetta Stone – TellMeMore.
How to reset your e-mail password?
Write to email@example.com. Unless you want to change them but know the old ones, then you can do it yourself on the Vistula mail site.
How to log into the university system?
After submitting the documents to the Recruitment Department and admission to studies, within a few days of registration, you will receive logins to individual university systems along with detailed instructions on how to use them.
My account is inactive, what should I do?
If you have already received a login and password and you cannot log in, please contact our IT department. New students who have not received an email with information on how to log in, should contact the Admissions Department. Students who continue their studies and their account is no longer active after the semester, should contact their Field Supervisor at the Dean’s Office.